Apple may have a major problem on its hands after just a few days of the iPhone 5 being on sale. The issue being two-fold: apparently there’s growing complaints that on opening a brand new iPhone 5 it already has scratches and scuffs on the case. Secondly, the back of the phone is thought to easily pick up marks and scratches even if you’re being extra careful.
The use of an anodized aluminum surface on the back of the phone is thought to be the cause of the issues. It is a surface that can’t easily be kept free of damage, suggesting that even the production line cannot keep the casing in perfect condition.
If that’s the case, then a protective case will be an essential purchase to protect the phone, but consumers will most likely be flooding Apple with complaints, especially if their handset comes out of the box damaged.
The Macrumors forum already has a long thread of people reporting damage out of the box either as scratches or nicks to the casing. Apple has yet to respond officially, but is no doubt looking into the matter and talking with production partners. At the very least it’s going to have to offer a solution to anyone finding their handset is damaged before they’ve even used it.
This isn’t an issue affecting a few iPhone 5 owners, either. A poll on Macrumors reveals 35% of owners are seeing scuffs out the box and a further 10% see damage shortly after use begins. So around 50% of phones are already showing damage with most of that through no fault of the owner.
source: Matthew Humphries
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